Shanghai Style Sticky Rice Dumplings (Pork Zongzi 上海肉粽子)

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Money-Back Guarantee Policy

Effective Date: Jan 01,2025

Overview

At Barnnova.com, we are committed to providing you with the highest quality food and grocery products. If you are not completely satisfied with your purchase, our Money-Back Guarantee policy ensures that you can shop with confidence.

Eligibility for Money-Back Guarantee

Our Money-Back Guarantee applies to the following conditions:

• Damaged or Spoiled Items: If you receive any items that are damaged, spoiled, or not in the expected condition upon delivery, you are eligible for a full refund.
• Incorrect Orders: If the order you receive is not what you ordered (missing items or incorrect products), please notify us within 12 hours of delivery.

Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team at customers_support@barnnova.com within 12 hours of receiving your order.
2. Provide Details: Include your order number, a description of the issue, and any relevant photos (if applicable).
3. Return Process: Depending on the nature of the claim, we may require you to return the damaged or incorrect items. Please keep items in their original packaging if possible.

Refund Timeline

• Approved refunds will be processed within 3-5 business days after we receive and verify your request.
• Refunds will be issued to the original payment method used during the transaction.

Non-Refundable Items

The following conditions will prevent a refund:

• Items purchased on clearance or promotional sales (unless damaged).
• Products that have been opened or consumed (if they were received in satisfactory condition).

Cancellations

• You may cancel your order within 15 minutes of placing it by contacting us directly. Refunds for canceled orders will be issued in accordance with our standard refund timeline.

Changes to This Policy

We may update this Money-Back Guarantee Policy from time to time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.

Contact Us

If you have any questions or concerns regarding our Money-Back Guarantee Policy, please contact us at:

• Email: customers_support@barnnova.com

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Legal Disclaimer for barnnova.com

Product packaging and materials may contain information that differs from the website, including details about the product description, country of origin, nutrition, ingredients, allergens, and other data. Please read all labels, warnings, and instructions provided with the product before use or consumption.

Statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any health condition.

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For additional product information, please contact the manufacturer or the third-party seller using the ‘Contact Seller’ feature on the item page.

For items shipped from outside the U.S., all applicable fees (including shipping and import charges) are included in the purchase price at checkout. If any fees are not disclosed upfront and the item is purchased from a third-party seller, the seller is responsible for any additional fees that may arise post-purchase. To confirm whether your item ships from outside the U.S., use the ‘Contact Seller’ feature.

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