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Money-Back Guarantee Policy
Effective Date: Jan 01,2025
Overview
At Barnnova.com, we are committed to providing you with the highest quality food and grocery products. If you are not completely satisfied with your purchase, our Money-Back Guarantee policy ensures that you can shop with confidence.
Eligibility for Money-Back Guarantee
Our Money-Back Guarantee applies to the following conditions:
- Damaged or Spoiled Items: If you receive any items that are damaged, spoiled, or not in the expected condition upon delivery, you are eligible for a full refund.
- Incorrect Orders: If the order you receive is not what you ordered (missing items or incorrect products), please notify us within 12 hours of delivery.
Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at customers_support@barnnova.com within 12 hours of receiving your order.
- Provide Details: Include your order number, a description of the issue, and any relevant photos (if applicable).
- Return Process: Depending on the nature of the claim, we may require you to return the damaged or incorrect items. Please keep items in their original packaging if possible.
Refund Timeline
- Approved refunds will be processed within 3-5 business days after we receive and verify your request.
- Refunds will be issued to the original payment method used during the transaction.
Non-Refundable Items
The following conditions will prevent a refund:
- Items purchased on clearance or promotional sales (unless damaged).
- Products that have been opened or consumed (if they were received in satisfactory condition).
Cancellations
- You may cancel your order within 15 minutes of placing it by contacting us directly. Refunds for canceled orders will be issued in accordance with our standard refund timeline.
Changes to This Policy
We may update this Money-Back Guarantee Policy from time to time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.
Contact Us
If you have any questions or concerns regarding our Money-Back Guarantee Policy, please contact us at:
- Email: customers_support@barnnova.com
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