Return and Refunds Policy

Effective Date: January 1, 2026
Last Updated: Dec 20, 2025

1. Overview

At Barnnova.com, we are committed to providing you with the highest quality products across all categories, including fashion, beauty, home, furniture, food, grocery, electronics, jewelry, and more.

If you are not completely satisfied with your purchase, our Returns & Refunds Policy and Money-Back Guarantee ensure that you can shop with confidence.

Marketplace Notice: Barnnova is an online marketplace that connects buyers with independent third-party sellers. Barnnova is not the seller of the items listed on this platform. All items are sold by the respective third-party vendor, who is responsible for the product, its condition, and fulfillment. Returns and refunds are processed by Barnnova in coordination with the relevant vendor.

2. General Return Window

Unless a different window applies to your product category (see Section 6), you must start the return process within 14 days of receiving your item.

To be eligible for a return, the product must be:

  • In new or unused condition

  • With all original product inserts and accessories

  • In its original packaging, with tags, labels, and documentation intact

3. Refund Eligibility

a. Full Refund (Merchandise + Shipping)
We will refund the full cost of the merchandise and shipping charges if the return is a result of:

  • Our error

  • A defective product

  • An item that is damaged, spoiled, or not as described

b. Partial Refund
We may award a partial refund for opened or used products, at our sole discretion.

c. No Refund
We will not issue a refund for items that do not meet the eligibility conditions set out in this policy.

4. US Returns & Refunds

US Returns:

  • If the return is for customer preference reasons (no fault of ours or the vendor), we will charge a 10% handling fee, deducted from your refund.

  • If you use our return label, the cost will also be deducted from your refund.

US Refunds:

  • Your refund will be credited back to the original payment method within 12–24 business days of our warehouse receiving your return.

  • If you canceled your order before we shipped it, your refund will be credited back to the original payment method within 30 business days.

5. International Returns & Refunds

International Returns:

  • We only accept returns and refund the full cost of the merchandise and shipping charges if the return is a result of our error or a defective product.

  • For all other reasons, no returns or refunds are allowed.

International Refunds:

  • Your refund will be credited back to the original payment method within 18–30 business days of our warehouse receiving your return.

  • If you canceled your order before we shipped it, your refund will be credited back to the original payment method within 35 business days.

6. Category-Specific Return Windows & Conditions

Different product categories have different return windows and conditions:

 
 
Category Return Window Notes
Food & Grocery (perishable) Within 12 hours of delivery Must report damage/spoilage immediately
Food & Grocery (non-perishable) Within 48 hours of delivery Original packaging required
Beauty & Cosmetics Within 48 hours of delivery No returns if opened or used (hygiene reasons)
Fashion & Apparel Within 14 days of delivery Tags and packaging must be intact
Shoes & Boots Within 14 days of delivery Must be unworn, with original box and accessories
Bags Within 14 days of delivery Must be unused, with all brand packaging
Home & Furniture Within 3 days of delivery (preference returns) 25% restocking fee applies
Outdoor Furniture Within 3 days of delivery No preference returns on or after June 27
Electronics Within 14 days of delivery Must be unopened or defective
Watches Within 14 days of delivery No returns if no quality issue
Jewelry Within 3 months for quality issues Requires third-party inspection report
Wedding Dresses (custom) Within 24 hours of receipt for quality issues No returns for non-quality reasons
Bedding Within 14 days of delivery No returns if packaging is opened
Underwear, Swimwear, Intimates Non-returnable Hygiene reasons
Cosmetics & Personal Care (opened) Non-returnable Hygiene reasons
Custom / Personalized Items Non-returnable Unless damaged or defective
Final Sale / Clearance Non-returnable Sold “as is”
Special Orders Non-refundable deposit (40%) Deposit forfeited if returned

7. Non-Returnable / Non-Refundable Items

The following items are not eligible for return or refund:

  • Items purchased at a discount of 70% or more off the original price (marked as “Final Sale”)

  • Limited-time sale merchandise and discount merchandise (returns not accepted; replacement with similar goods only)

  • Precious commodities valued over $1,000 — must be reported within 48 hours of delivery; after 48 hours, no returns accepted

  • Underwear, swimwear, and intimate apparel (hygiene reasons)

  • Opened or used cosmetics and personal care products

  • Bedding (once packaging is opened or scrapped)

  • Custom-made or personalized goods

  • Previously sealed goods opened after delivery (hygiene/health protection, e.g., skin lotion, toothpaste)

  • Previously sealed audio/video recordings or computer software that was unsealed after delivery

  • Perishables or goods that deteriorate or expire rapidly

  • Services purchased from a local provider (subject to the provider’s policies)

  • Final Sale / “As Is” merchandise (purchased “with all faults”)

  • Special orders (40% deposit forfeited)

  • Clearance and “as is” merchandise (no exchange, return, or price adjustment)

8. Condition Requirements for Returns

To process your return, the customer must ensure that:

  • Product packaging, tags, and identifiers are complete

  • Goods are unused, not dirty, and not damaged (e.g., no size modification, laundry, leather wax, embroidery)

  • Invoices, goods, accessories, manuals, giveaways, and posted return merchandise are included

Special Note: Shoes with damaged packaging (including parcel fillers, cases, or tape on the outer packaging or shoe box), worn uppers or soles, or wear marks will not be processed for refund.

If the invoice is missing, damaged, or altered, the return cannot be processed.

Customers who used loyalty points to exchange for commodities, or who received promotional gifts or giveaways, cannot return those items.

9. Return Process

Step 1: Contact Us
Email returns@barnnova.com within the applicable return window.

Step 2: Provide Details
Include your order number, a description of the issue, and photos or videos (if applicable).

Step 3: Return Shipping

  • If the return is due to our error or a defective product, we will cover return shipping.

  • If the return is for customer preference reasons, the customer is responsible for return shipping (or a 10% handling fee applies for US returns using our label).

Step 4: Inspection
We inspect all returned items and will refund you based on the condition of the item. Barnnova reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.

Step 5: Refund
Approved refunds will be processed within the timelines set out in Sections 4 and 5.

10. Furniture & Outdoor Furniture Returns

Upon delivery, please carefully examine each piece of your furniture.

Preference Returns:

  • Contact Barnnova Customer Service by email: returns@barnnova.com within 3 days of delivery.

  • Furniture protection plans will be refunded.

  • The delivery fee will not be refunded.

  • A 25% restocking fee will be assessed.

  • Furniture must be returned in “as new” condition.

Damage or Imperfections:

  • If you notice any damage or imperfections within 3 days of delivery, notify Barnnova Customer Service by email: returns@barnnova.com.

  • We will schedule a service appointment to correct the issue.

Hold Policy:

  • If you are unable to accept delivery within 60 days of availability, your sales check will be canceled.

  • To schedule or change your delivery date, visit www.barnnova.com/furnituredelivery and select “Schedule Delivery”.

Outdoor Furniture:

  • Due to the seasonal nature of outdoor furniture, purchases made or delivered on or after June 27 cannot be returned for preference reasons.

11. Final Sale / “As Is” Merchandise

  • Clearance and “as is” merchandise is purchased on a “with all faults” basis.

  • The entire risk as to quality and performance is with the buyer.

  • If the merchandise proves defective, the buyer (not the manufacturer, distributor, or retailer) assumes the cost of all necessary servicing or repairs.

  • Clearance and “as is” merchandise may not be exchanged, returned, or receive a price adjustment and is not covered by any warranties for existing or future damage.

12. Special Orders

  • Because special-order merchandise is manufactured especially for you, Barnnova requires a 40% non-refundable deposit.

  • If you decide to return special-order merchandise, you will forfeit the 40% deposit.

13. Customer Pickups

  • Returns/exchanges must be completed at the original pickup location.

  • If you wish to have the return/exchange handled by our delivery company, a pickup fee will be assessed based on your delivery area.

  • Consult a sales associate for rates in your area.

14. Money-Back Guarantee

Our Money-Back Guarantee applies to the following conditions:

  • Damaged or Defective Items: Full refund eligible.

  • Incorrect Orders: Report within the applicable notification window.

  • Missing Items: Report within the applicable notification window.

  • Items Not as Described: Full refund eligible.

Refund Timeline: Approved refunds are processed within 3–5 business days after verification.

Note: The Money-Back Guarantee is subject to the eligibility conditions and exclusions set out in this policy.

15. Fraud Prevention

We reserve the right to deny a refund if we suspect fraudulent activity, including but not limited to:

  • Repeated refund requests for the same order

  • False claims of damage, defect, or missing items

  • Abuse of the Money-Back Guarantee or Returns Policy

  • Returning items that are not the original items purchased

In such cases, we may suspend your account and/or restrict future orders.

16. Changes to This Policy

We may update this Returns & Refunds Policy from time to time. Any changes will be posted on our website with an updated “Last Updated” date. It is your responsibility to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.

17. Governing Law

This Returns & Refunds Policy shall be governed by and construed in accordance with the laws of the State of New York, USA, without regard to its conflict of law principles.

18. Contact Us

Email: returns@barnnova.com
Mailing Address: 1504 Old Country Rd, Westbury, NY 11590, USA