Last Updated: Mar 25, 2024

You’ll have 14 days of receiving your item to start returning most of  Barnnova’s purchases for a refund, as long as your purchase is still in saleable condition and still contain all Barnnova’s tags and designer garment tags. Product must be in new or unused condition, with all original product inserts and accessories.

We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. We award a partial refund for opened or used products.

US Returns: If the return is a result of customers no reasons. We will charges 10% handling costs form customers payment. If you use our return label. we will be deducted from your return.

US Refunds: Your refund will be credited back onto the original form(s) of payment up to 12 – 24 business days of our warehouse receiving your return. If you canceled order before we ship. Your refund will be credited back onto the original form(s) of payment up to 30 business days.

International Returns: We only accept refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. Other than that no return  and refund allow.

International Refunds: Your refund will be credited back onto the original form(s) of payment up to 18 – 30 business days of our warehouse receiving your return. If you canceled order before we ship. Your refund will be credited back onto the original form(s) of payment up to 35 business days.

Items purchased at a discount of 70% original prices or more are items identified as “Final Sale” not eligible for return or exchange.

Limited time sale merchandise, buy merchandise, discount less than 3 Discount merchandise, returns will not be accepted, accepted only in similar goods in replacement.

Precious commodity value exceeds $1000 above in addition to quality problems existed in 48 hours within mail application through to return merchandise. Beyond 48 hours does not accept any reason for returned goods.

We inspect all returned items and will refund you based on the condition of the item

Barnnova reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.

” Barnnova ” Sell out of season bargains at department stores and partner boutique,, it can’t be set on perfect product quality standards. However, it must not affect the quality of goods to customers. If you are questioned after using the product quality, we will not accept any official inspection according to inspection of quality and technical supervision departments reporting requirements of customers to return merchandise.

” Barnnova ” Insist that the idle assets into fashion value of goods for sale. Meet people’s pursuit of fashion brands.

Returns note and policy details:

Return Note:

1 ,” Barnnova ” Delivery of orders: actual customer signature date considered as the actual date of receipt;

2 ,” Barnnova ” Delivery of orders: actual delivery date as a third-party logistics platform shall prevail. Signature date if the customer cannot effectively feedback, the ” Barnnova ” according to distance from the customer manual confirmation of factors such as the actual arrival date.

3 , The customer should ensure that when you return, product packaging, tag, identifies the complete goods unused, no dirty, damaged (for example, does not modify the dimensions, laundry, leather Wax, embroidery, etc), and that invoices, goods, accessories, manuals, giveaways and posted return merchandise you want, otherwise will influence processing returns. Special Note: shoes packaging damage (including parcel fillers, case, or directly around the tape outside the outer packing bags and shoe boxes), and uppers, soles worn, there are wear marks , shall not be dealt with refund.

4 , When customers purchase goods ” Barnnova ” Web invoice, when handling the return or change of order amount of replacement, invoice together with the goods need to be returned. Customer shall properly keep the invoice, if invoice is missing, damaged, altered, will not be able to handle the return.

5 , Customers ” Barnnova ” Net with their nodal points in Exchange for commodities, sent packages or promotions, gifts, returns will not be accepted.

6 , Except without indicating the refund rules appear if you need to replace the handle. ” Barnnova ” will be performed in accordance with the special policies or rules.

Return policy details:

1 , Shoes boots categories:

Product sign 14 Days of unused and packaged as commodities remain intact and be sold complete accessories, we will provide a full return of service. When you return, please be sure to be kept in such branded packaging, accessories, labels, brochures, event of invoice or gift be returned together with the goods. Packing damage or loss of goods, even in the return delivery, you also cannot be (quality issues).

2 , Bags merchandise:

Product sign 14 Days of unused and packaged as commodities remain intact and be sold complete accessories, we will provide a full return of service. When you return, please be sure to keep intact the brand packaging, accessories, labels, brochures, event of invoice or gift be returned together with the goods. Packing damage or loss of goods, even during the refund period , you also cannot be (quality issues).

3 , Clothing products:

Product sign 14 Days of unused and packaged as commodities remain intact and be sold complete accessories, we will provide a full return of service. When a replacement, please be sure to remain intact, brand packaging, accessories, labels, brochures, event of invoice or gift be returned together with the goods. Packing damage or loss of goods, even during the refund period , you also cannot be (quality issues).

4 Underwear products:

Returns policy : Underwear product is a special commodity ( Including : bra class, and underwear class, and home class, and warm class, and plastic body class, and socks category, and vest class, and hit end of class, and erotic class, and underwear enjoy pieces class, and swimwear class,) non-products quality problem, in principle not provides return service; not allows returned cargo of conditions: underwear, and plastic pants is personal health supplies, non-quality problem not To returned cargo; by wearing, and washing, and defaced, and damaged,, and effects II times sales of merchandise, and has modified processing Hou of merchandise no returned cargo; giveaway, and hanging cards, and accessories, and outside packaging has damaged or lost, no returned cargo; has opened according to of invoice or sales detail single lost, no returned cargo; silk class merchandise in shipping Qian are has strictly test quality, this class merchandise Extremely easy to damage, so if you subscribe to such goods, please be sure to receive merchandise on the spot inspection product quality, if you have any questions please contact customer service immediately.

5 , Cosmetics, and personal care products:

Courier delivery after the arrival, inspection, once received, no quality problems are not exchangeable.

6 , Bedding:

Bedding supplies, personal hygiene products, not quality problems not return, combo kit cannot be restored once scrapping packaging will not be able to return it. When a replacement, please be sure to keep up good brand packaging, accessories, labels, brochures, event of invoice or gift be returned together with the goods. Packing damage or loss of goods, even during the refund period , you also cannot be (quality issues). Product after use as a result: shrinking, bleaching, kaixian, breakage and other problems, and required relevant departments to carry out testing, test results show for quality issues, inspection agencies, according to inspection reports, we will be processed in accordance with the relevant national laws and regulations.

7 , Watches items:

Courier delivery after the arrival, inspection, once received, no quality problems are not exchangeable.

8 ,  Jewelry categories:

(1) jeweler items, not quality problems not return. Customer product signed for 3 months, if there is quality problem, go to the local quality supervision departments – jewels jade quality supervision and inspection Center for testing, such as test reports confirm that are quality problems, please contact your customer service center to handle returns. When you return, Please be sure to product packaging, accessories, identification certificate, a description, and so returned along with the goods.

(2) ancillary identification issued by the National Center for gem identification certificate of fine jewelry, if you have any questions about this, please go to the certificate issued by an accreditation body for review.

9 , Wedding dresses products:

Wedding dresses custom product quality problems of non-return will not be accepted. Orders, such as for personal reasons to cancel the order, please order 24 hours suggested that expiration will not be addressed. Transcendental goods receipt when you receive goods. Sign if they found quality problems, make photo cards and receiving completed 24 hours to return the application, it will not be processed on return. Wedding dress pictures used in all the pictures due to differences in environment, lighting, angle and display resolution, image colors may colors differ in kind, it is subject to physical, chromatic aberration is not part of the quality problem. Customizing the product lifelong maintenance, free (except discounted items), modified fan Wai: size and length (excluding lace), reinforcing the bead and reinforcing lace flowers.

10 , Household goods:

Glassware, ceramic products, such purchases are a specific commodity, non-quality will not be refund. As a result of quality problems, please collect after the arrival of 14 days of processing, not return. Massagers and household electric appliances products once signed will not return on non-quality; as a result of quality problems, please go to the relevant network for testing, quality machine frame according to the inspection report before they can handle the return.

11, Some products have different policies or requirements associated with them, and are ineligible for returns. These are:

• Final Sale by merchants – Some items are marked that the merchant is not accepting returns. These items are non-returnable. As always, you are protected by the Buyer Protection
• Custom-made goods or personalized goods;
• Previously sealed goods which have been opened after delivery, and would not be suitable for return for reasons of hygiene or health protection, for example Health & Hygiene Items such as skin lotion, toothpaste.
• Previously sealed audio or video recordings or computer software which was unsealed after delivery;
• Perishables or goods/products which deteriorate or expire rapidly. If the item you order is perishable, it is not eligible for return in most cases.
• Services – If you purchase services from a local provider, your ability to obtain a refund is subject to the provider’s policies.

12, Furniture

Upon delivery, please carefully examine each piece of your furniture. If you wish to return the furniture for preference reasons, you must contact Barnnova’s Customer Service by email: returns@Barnnova.com within 3 days of your delivery. For preference returns:

• Furniture protection plans will be refunded
• The delivery fee will not be refunded
• A restocking fee of 25% will be assessed
• Preference furniture returns must be returned in “as new” condition

If you notice any damage or imperfections within 3 days of your delivery, please notify Barnnova’s Customer Service by email: returns@Barnnova.com. At that time, we will schedule a service appointment to correct the issue.

Hold Policy: If you are unable to accept delivery of your merchandise within 60 days of availability, your sales check will be canceled. To schedule or change your delivery date, or to manage your delivery alerts, please visit www.Barnnova.com/furnituredelivery and select “Schedule Delivery”.

13, Outdoor Furniture

Upon delivery, please carefully examine each piece of your furniture. If you wish to return the furniture for preference reasons, you must contact Barnnova’s Customer Service by email: returns@Barnnova.com. within 3 days of your delivery. For preference returns:

• Furniture protection plans will be refunded.
• The delivery fee will not be refunded.
• A restocking fee of 25% will be assessed.
• Preference furniture returns must be returned in “as new” condition.

If you notice any damage or imperfections within 3 days of your delivery, please notify Barnnova’s Customer Service by email: returns@Barnnova.com. At that time, we will schedule a service appointment to correct the issue.

Hold Policy: If you are unable to accept delivery of your merchandise within 60 days of availability, your sales check will be canceled. To schedule or change your delivery date, or to manage your delivery alerts, please visit www.Barnnova.com/furnituredelivery and select “Schedule Delivery”.

Due to the seasonal nature of Outdoor Furniture, such purchases made or delivered on or after June 27th cannot be returned for preference reasons.

14, Final Sale/As Is Merchandise

• Clearance and “as is” merchandise is purchased on a “with all faults” basis. The entire risk as to the quality and performance of the merchandise is with the buyer.
• Should the merchandise prove defective following purchase, the buyer, and not the manufacturer, distributor or retailer, assumes the cost of all necessary servicing or repairs.
• Clearance and “as is” merchandise may not be exchanged, returned or receive a price adjustment and is not covered by any warranties for existing or future damage.

15, Special Orders

Because special-order merchandise is manufactured especially for you, Barnnova’s requires a 40% non-refundable deposit. If you decide to return special-order merchandise, you will forfeit the 40% deposit.

16, Customer Pickups

• Returns/exchanges must be completed at the original pickup location.
• If you wish to have the return/exchange handled by our delivery company, a pickup fee will be assessed based on your delivery area.
• Consult a sales associate for rates in your area.